Immediately report water, fire, trauma, mold, soot damage to your insurance agent.
Call a certified restoration company to secure your property and to mitigate damages. Your insurance company may provide names and phone numbers of referrals. You are not obligated to use a specific company. ServiceMaster Restore is a full service restoration company; from the initial clean-up to the re-construction process.
Document damage with photographs and a list of affected items.
Be cautious of the possible contaminants in the affected environment and contents.
Turn off any electrical items that may be in or near the affected area.
Do not allow children, pets or elderly in the affected areas.
Keep your doors and windows closed.
Do not attempt to clean soot, smoke, and sewer damaged areas with any liquid. Your cleaning could set the soot or contaminant and cause additional damage.
Do not touch items without gloves. Oils in your hands can permanently set soot causing irreversible damage.
Do not enter the affected areas. Make sure children and pets do not enter the affected areas.
Wear appropriate Personal Protective Equipment when on the scene and during repair process. The air can be contaminated, debris may be throughout the premises and overhead dangers may be present.
Once we come out and start the mitigation process, we will work with you on assessing damages to your structure as well as your contents.
Notify your ServiceMaster Restore® representative immediately of any concerns with items of high sentimental or real value. The rate of survival of items that receive immediate restoration attention can be much higher.
ServiceMaster Restore® will, if needed, install equipment to dry-out the water affected structure.
Do not turn off or move equipment without contacting ServiceMaster Restore® as well as any power failure issues.
ServiceMaster Restore is committed to Restoring Your Peace of Mind !